Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we can't. We publish research-based guides about betting sites and casinos not on GamStop for adult readers in the UK, so most messages concern the accuracy of our content.

What we can help with

We are an independent comparison site, not a casino. Our team can help with questions about our guides and rankings. We can't act on your behalf with any operator.

• Corrections: if a bonus term, payment detail or rule on our pages looks out of date, tell us which page and what you saw. Include the date you saw it and, if possible, where the operator published it.
• Questions about our reviews: how we reached a rating, what a term such as wagering requirements means, or why a casino is ranked where it is.
• Suggestions: topics you would like covered, such as withdrawal checks, payment fees or sports betting terms.
• Editorial and business enquiries: introduce your organisation and what you have in mind. Please note that commercial relationships do not decide our rankings and commission does not buy position.

What we cannot do

Because we don't run any of the casinos we cover, we can't see your account, release a withdrawal, reverse a deposit or settle a dispute. If you have a problem with an operator, start with its customer support and its formal complaints procedure. Keep screenshots, transaction records and copies of the chat or emails.

We also can't guarantee that any operator will pay out, and we can't offer legal or financial advice. Gambling should never be treated as income or as a way to solve money problems.

How to send your message

Use the contact details or form provided by the site when it is displayed for you. We don't publish an email address in this copy that we haven't verified, so please use the channel the site gives you. A clear message helps us answer faster:

1. Say what the message is about: correction, question, feedback or business enquiry.
2. Give the page address or the name of the casino concerned. Our ranked options are Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin.
3. Describe what you found and, for time-sensitive terms, the date you saw it.
4. Leave out passwords, full card numbers and identity documents. We never need them.

We aim to read every message. We can't promise a reply time, and we may not respond to messages that ask us to resolve an account dispute we have no power over.

Reporting a problem with an offer or term

Bonus terms change, and the headline figure is only part of the picture. Wagering requirements, game contribution, maximum bet limits, expiry dates and cashout caps all affect what an offer is worth. If what you see on an operator's site differs from our page, tell us. We treat operator advertising as a claim to check, not as confirmed fact, and we update pages when we can verify a change. For how we weigh these factors across the whole list, see our guide to the best non GamStop casinos.

If gambling is causing you harm

If gambling is affecting you or someone close to you, please talk to someone before contacting us. In Great Britain, GamCare runs a confidential helpline and chat, and you can ask about self-exclusion through GAMSTOP. Sites that are not on GamStop sit outside that scheme, so deposit and loss limits, self-exclusion on each site and gambling blocking software are worth considering. If you have self-excluded, think carefully about why before looking at any site outside the scheme. If you tell us you need support in a message, we will point you to appropriate organisations, but we are not a counselling service.

Our approach to your data

We use the details you send only to answer your message. Please share only what is needed, and never send financial or identity information. If you are 18 or over and based in the UK, you are who this site is written for. If you are under 18, please don't use gambling sites or contact us about them.